One of the common errors that appear after updating Windows 10, 8.1 and Windows 7 or upgrading your hardware configuration is going to be the esrv.exe error. It is an application error and has its own code – 0xc0000142 (rarely this error may have the 0xc0000135 code). In this article, we are going to explain, what is wrong with this application and what you can do to fix it so that that warning message won’t bother you.
The solution for the esrv.exe – Application Error
First things first, let’s find out what esrv.exe is. It is an app that belongs to the Intel SUR (System Usage Report) category. These apps are installed automatically with two utilities: Intel Driver & Support Assistant or Intel Driver Update Utility (they are needed for automatic driver update checks released by Intel. Sometimes these tools are preinstalled on branded computers and laptops).
The esrv.exe file is located in the directory C:\Program Files\Intel\SUR\QUEENCREEK (in the x64 or x86 folder depending on your version of Windows – 32-bit or 64-bit). When you update your operating system or change components, one of those utilities may not work properly, which results in the esrv.exe error.
We know two easy way to solve this problem, and we are going to share them with you. The first method is to delete both utilities (services will be removed as well). The second solution is to shut down services that rely on esrv.exe to operate properly. In the first case, you can reinstall Intel Driver & Support Assistant or Intel Driver Update Utility (or both) after rebooting the system. Most likely, they will work as intended without any errors.
Delete programs that cause the esrv.exe error
It is a quick and simple procedure just follow the steps below:
- Open Control Panel (right-click on the Start button menu and select the needed menu. Or press Win+R and type control).
- Go to the Programs menu and click “Uninstall a program.”
- Search for Intel Driver & Support Assistant or Intel Driver Update Utility on the list. Select it and click “Uninstall.”
- If you have found Intel Computing Improvement Program on the list – uninstall it as well.
- Reboot your computer.
After doing so, you shouldn’t get any esrv.exe errors. If you need those utilities, you can reinstall them. Most likely, after reinstalling it will function properly.
Disabling services that use esrv.exe
The second method is equally simple and requires just disabling a few services instead of uninstalling the software. Here is what you need to do:
- Press Win+R and type services.msc in the window that will appear. Hit Enter.
- Find Intel System Usage Report Service on the list and double-click it.
- If it is running, you need to stop it and also change its startup type to “Disabled.”
- Repeat this procedure for two other services: Intel SUR QC Software Asset Manager and User Energy Server Service queencreek.
This should save from seeing any application errors when launching esrv.exe. We hope our guide was useful and helped you to solve the problem.